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    Access My Student Loans

    Pick up where you left off. You can access your existing applications, request additional funds, or complete remaining steps in the process.

    Manage an Existing Application

    Complete an application you started, cosign for another applicant, or request funds for the upcoming school year.
    Citizens brings everything you need right to you.

    For assistance with the online application, call 1-888-411-0266 and speak to a Student Lending Advisor.

    For questions regarding an existing Citizens Bank Student Loan or Citizens Bank Education Refinance Loan, including the recent White House announcement around the federal government's suspension of interest on federal student loans, please call our loan servicing partner at 1-888-538-7378.

    Manage an Existing Loan

    Need to check your balance, make a payment, or update account information on an existing loan? You can find everything you need through Firstmark Services, our trusted servicing partner. You can:

    • Make a payment
    • Access your loan details, including your most recent payments and current balance
    • Review and/or edit account information
    • Find instructions on how to make a payment
    • Set up automatic payments with KwikPay

    Make a Payment

    Other Forms of Payment

    Set up Automatic Payments

    At your request, payments will be automatically deducted from your checking or savings account. Your time is valuable, and KwikPay offers convenience, savings and security.

    By Phone

    You can make your payments over the phone, by calling our customer service number toll free at 1-888-538-7378 and selecting the "Make a Payment" option. You will need a valid checking account to make a payment with this method.

    By Mail

    Citizens Bank
    Firstmark Services
    PO Box 2977
    Omaha, NE 68103-2977

    Questions? Ask a Citizen.
    Questions? Ask a Citizen.

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